— Consultants

    A Corporate Travel Agency With Named Consultants

    The same consultant, every booking. That is the whole difference between an agency and a call queue.

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    Most people searching for a corporate travel agent are not looking for software. They are looking for someone experienced to pick up the phone, understand the trip, and take responsibility for it.

    Our corporate travel consultants are career travel professionals. They hold your programme, know your travellers' preferences and your policy, and handle the trips that automated tools cannot — complex multi-city routings, visa-sensitive itineraries, late changes and everything that goes wrong at an airport.

    — What You Get

    What your consultant does

    A named consultant is not a nicer inbox. It is accountability for the whole trip.

    Knows your programme

    Your policy, cost centres, approvers and preferred suppliers, without being told each time.

    Knows your travellers

    Seat preferences, loyalty programmes, dietary needs and the flights people will not take.

    Prices the alternatives

    Options with the real trade-offs shown — time, flexibility and cost — rather than one fare on a screen.

    Owns the disruption

    When a flight cancels, your consultant or the after-hours team rebooks it. The traveller does not queue.

    Documentation checks

    Passport validity, visa and entry requirements confirmed before ticketing, not at check-in.

    A direct line

    Phone and email straight to a person, plus in-house 24/7 cover outside business hours.

    Where experienced consultants earn their keep

    Booking a return flight to Melbourne is easy. What is not easy is a five-country itinerary where one leg is on a codeshare that will not reissue, a visa needs eight working days, and the traveller has to be back for a board meeting.

    That is routine work for our consultants — and the reason organisations with even modest travel volumes still prefer an agency relationship to a self-service tool alone.

    Agency service with programme discipline

    Personal service is not the same as ad hoc service. Every booking a consultant makes is checked against your policy, priced against negotiated rates, coded to the right cost centre and captured in reporting.

    Travellers get an agency experience; finance gets a managed programme. Both come out of the same system.

    Where we are based

    Our consultants are based in Adelaide, South Australia, and support clients nationally and across New Zealand. There is no offshore service desk and no overnight handover to a team that has never seen your account.

    Organisations find this page searching for corporate travel agency, corporate travel agent, corporate travel agents Adelaide, corporate travel consultants and business travel consultants. However you describe it, the service is the same — a named consultant, negotiated rates, modern booking technology and in-house 24/7 traveller support, delivered from Adelaide to businesses across Australia and New Zealand.

    — Common Questions

    A Corporate Travel Agency With Named Consultants questions

    Will we always deal with the same person?

    Yes. You are assigned a named consultant, with a documented backup who has access to the same programme detail when your consultant is unavailable.

    Are your consultants based in Australia?

    Yes. Our consultants and our after-hours team are based in Adelaide, South Australia. There is no offshore call centre.

    Can we still book simple trips ourselves?

    Absolutely. Most clients use the self-booking platform for straightforward domestic trips and their consultant for anything complex.

    Do you charge more than booking direct?

    There is a transparent transaction fee, but bookings use negotiated corporate rates with flexible fare rules, and credits are recovered. For managed programmes the net position is usually better than booking direct.

    Do you handle leisure travel for staff?

    Yes. Many clients ask us to look after personal and family travel for their people as a staff benefit, using the same team.